Frequently Asked Questions

Frequently Asked Questions
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Step by step guide

Step 1.

Windows 7

Step 1 Windows 7

Windows 8

Step 1 Windows 8

Windows 10

Step 1 Windows 10

Step 2.

Step 2

Step 3.

Step 3

Step 4.

Step 4

Step 5.

Step 5

Step 6.

Step 6

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Step by step guide

Warning !

Please note that you have full administrator rights. If you change the password and misplace it, we are unable to recover or reset it. We can only provide you a new VPS and delete the existing one with all your stored data. Your stored data will be completely lost.

Make sure that your keyboard type and language are the same as the keyboard settings in Windows Server 2012 R2. Common mistake that VPS keyboard settings are differ from the user physical keyboard and therefore the letters will be different what was intend to use by changing the password.

After you logged into your VPS the steps are the followings:

Step 1.

Windows Server 2012 R2 change password 1

Step 2.

Windows Server 2012 R2 change password 2

Step 3.

Windows Server 2012 R2 change password 3

Step 4.

Windows Server 2012 R2 change password 4

Step 5.

Windows Server 2012 R2 change password 5

Step 6.

Windows Server 2012 R2 change password 6

Step 7.

Windows Server 2012 R2 change password 7

Step 8.

Windows Server 2012 R2 change password 8

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Step by step guide

Step 1.

Windows Server 2012 R2 restart 1

Step 2.

Windows Server 2012 R2 restart 2

Step 3.

Windows Server 2012 R2 restart 3

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Method #1

The easiest way is simple copying (Ctrl+C) then pasting (Ctrl+V) files or folders.

Method #2 - Step by step guide

In case you constanly wish to move files or folders then you can mount (share) the drives of your phisical PC to your VPS.

Step 1.

Open Remote Desktop Connection then click on the Show Options button

step 1

Step 2.

Click on the Local Resourcces tab then on the More... button

step 2

Step 3.

Choose the necessary drives by clicking the checkbox next to them.

step 3

Step 4.

The drives of your phisical PC appear on your VPS. You can move files and folders as usual.

Step 4

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Step by step guide

Step 1.

Ext SSD HDD 1

Step 2.

Ext SSD HDD 2

Step 3.

Ext SSD HDD 3

Step 4.

Ext SSD HDD 4

Step 5.

Ext SSD HDD 5

Step 6.

Ext SSD HDD 6

Step 7.

Ext SSD HDD 7

Step 8.

Ext SSD HDD 8

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Most of the time we receive praising responses from our clients. However occasionally some VPS users complaining about their slow VPS. The causes are the followings:

  1. The most common cause is that the user overloading His VPS.

    For example if someone let run 10 × MT4 with 10-20 open charts on the Alfa package VPS than the VPS will slow down and even could stop running. It is a simple physic behind it: If you put more load on the vehicle powered with the same engine than it will slow down.

    There are two options to overcome the problem:

    1. Increase the power of the engine. ie: Go for Beta or Gamma packages if is still not enough than add more RAM.
    2. Reduce the load. ie: Reduce the number of application (open less number of MT4).

    Absolutely unthoughtful to run application like Skype, Email, YouTube, web browser, or even strategy backtast, etc. on the VPS. Actually we prohibit such usage on the VPS. This applications adding unnecessary load and using them on the VPS is against the trader interest. Actually the user pay a lot for it in the form of trading loss. Professional algo taders reduce the load as much as possible because they want to achieve more speed.

  2. The second common cause is that the VPS is not kept clean. Full of viruses, malwares etc. because the VPS used for unnecessary surfing on the internet. For algo traders the collocated VPS is precious tool and should be kept clean and should be used only for trading. Please note that we provide every VPS new without any viruses and malwares.

  3. The third common cause is that self the trading software (EA) is malfunctioning.

Before sending us a complaining email, please first make sure that the slowdown not due to the causes explained above.

Thank you.

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Upgrade your VPS is an easy process in most of the cases. The table below give you basic information about upgrades. You only need to decide what you wish to do and send us an email to This email address is being protected from spambots. You need JavaScript enabled to view it. and then we will guide you through the upgrade process.
With upgrade we will calculate with pro-rated price which mean: we will take into account what paid time is left from your existing subscription. Due to the upgrade you will not lose the paid days left over from your existing subscription.

UltraFX HFT Dedicated Server II.

 
UltraFX Dedicated Server All resources available for the user. There is no any upgrade option.

UltraFX HFT Dedicated Server I.

can be upgraded to:

  • HFT Dedicated Server II.

It is required to reinstall your all softwares and stored data onto your new machine. Thereafter, the old VPS will be deleted and the stored information will be completely erased.

UltraFX Dedicated Server

All resources available for the user.
Upgrade only possible to Dedicated Server II. (see options on the right  »)

UltraFX HFT VPS

can be upgraded to:

  • HFT Dedicated Server I.
  • HFT Dedicated Server II.

It is required to reinstall your all softwares and stored data onto your new machine. Thereafter, the old server will be deleted and the stored information will be completely erased.

UltraFX HFT VPS

No different packages available. Upgrade only possible to Dedicated Servers (see options on the right  »)

UltraFX Premium VPS packages

can be upgraded to:

  • HFT VPS
  • HFT Dedicated Server I.
  • HFT Dedicated Server II.

It is required to reinstall your all softwares and stored data onto your new machine. Thereafter, the old VPS will be deleted and the stored information will be completely erased. 

Alfa
UltraFX VPS Premium Alfa
Beta
UltraFX VPS Premium Beta
Gamma
UltraFX VPS Premium Gamma

Upgrade to a bigger Premium package (Alfa » Beta » Gamma) does not require the reinstallation of any of your software or stored data. Only the VPS resources will be increased, which require 10 minutes off time and reboot. Add-ons options to any packages: RAM or SSD space. (see options on the right  »)

UltraFX Standard VPS packages

can be upgraded to:

  • Premium VPS
  • HFT VPS
  • HFT Dedicated Server I.
  • HFT Dedicated Server II.

It is required to reinstall your all softwares and stored data onto your new machine. Thereafter, the old VPS will be deleted and the stored information will be completely erased. 

Alfa
UltraFX VPS Premium Alfa
Beta
UltraFX VPS Premium Beta
Gamma
UltraFX VPS Premium Gamma

Upgrade to a bigger Standard package (Alfa » Beta » Gamma) does not require the reinstallation of any of your software or stored data. Only the VPS resources will be increased, which require 10 minutes off time and reboot. Add-ons options to any packages: RAM or HDD space. (see options on the right  »)

Economic VPS

can be upgraded to:

  • Standard VPS
  • Premium VPS
  • HFT VPS
  • HFT Dedicated Server I.
  • HFT Dedicated Server II.

It is required to reinstall your all softwares and stored data onto your new machine. Thereafter, the old VPS will be deleted and the stored information will be completely erased.

UltraFX VPS Economic

No different packages available. Upgrade only possible to Standard VPS or higher (see options on the right  »)

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UltraFX HFT Dedicated Server II.

 UltraFX Dedicated Server
  • no virtualisation
  • 64 GB RAM
  • 3.8 GHz turbo CPU frequency
  • 6 CPU cores
  • 1 TB SSD (RAID 1) storage
  • 10 Gb/s FPGA NIC

UltraFX HFT Dedicated Server I.

 UltraFX Dedicated Server
  • no virtualisation
  • 32 GB RAM
  • 4.4 GHz turbo CPU frequency
  • 4 CPU cores
  • 500 GB SSD (RAID 1) SSD storage
  • 10 Gb/s FPGA NIC

UltraFX HFT VPS

 UltraFX HFT VPS
  • Tier 1 virtualisation technology
  • 6 GB RAM
  • 4.4 GHz turbo CPU frequency
  • 4 vCPU cores
  • 50 GB SSD storage
  • 10 Gb/s ASIC NIC

UltraFX Premium VPS Packages

Alfa
UltraFX VPS Premium Alfa
Beta
UltraFX VPS Premium Beta
Gamma
UltraFX VPS Premium Gamma
  • Tier 1 virtualisation technology
  • 3.6-3.8 GHz turbo CPU frequency
  • SSD storage
  • 10 Gb/s ASIC NIC
  • different RAM, SSD size and vCPU cores

UltraFX Standard VPS Packages

Alfa
UltraFX VPS Standard Alfa
Beta
UltraFX VPS Standard Beta
Gamma
UltraFX VPS Standard Gamma
  • Tier 2 virtualisation technology
  • 3.6-3.8 GHz turbo CPU frequency
  • HDD storage
  • 10 Gb/s ASIC NIC
  • different RAM, HDD size and vCPU cores

Economic VPS packages

 UltraFX VPS Economic
  • Tier 2 virtualisation technology
  • 1 GB RAM
  • 2.5 GHz turbo CPU frequency
  • 1 vCPU core
  • 20 GB HDD storage
  • 1 Gb/s NIC
  1. Economic VPS

    This VPS product belongs to the similar category what our competitors mostly offer for FX Traders. Due to collocation in Equinix LD4 this VPS is an excellent choice to run one MT4 with light load to trade on Equinix LD4 based brokerage servers.

  2. UltraFX Standard VPS

    Standard VPS is our first generation of virtual servers. The packages come with a choice of 1, 2 and 3 GB RAM. The server using HDD and the HDDs are installed into a separate storage tray. The Standard VPS is faster than most of the concurrent VPS provider’s machines but we still recommend it for less latency sensitive applications.

  3. UltraFX Premium VPS

    Premium VPS is our second generation of virtual servers, which we proudly launched in April 2015. We created this machine in response to continuous requests from our clients to further reduce latency. The packages come with more RAM compared to Standard VPS. We introduced the use of SSD, which is directly installed into the servers and not separated into a storage tray, like Standard VPS. The servers use a 10 Gb/sec ASIC low latency network cards with TCP/IP offload engines. On the Premium VPS we use a Tier1 virtualization, which is faster than the most commonly used Tier2 systems. On the main servers, we strictly limit the number of VPSs to make sure that the CPU is not overstretched. Actually, we create on Premium servers, approximately only half of the number of VPS that we could from a resource perspective. This is to ensure that, despite the costs incurred in not fitting in the maximum number, we provide an excellent and high speed VPS. The good news, is that despite the innovations with Premium VPS, we have managed to keep the price per RAM basis around the same price as Standard VPS. We are delighted to have already received feedback from fellow traders, that with Premium VPS, we have given them an excellent tool for fast trading.

  4. UltraFX HFT VPS

    The HFT VPS project started in October 2014 as an experiment in response to one of our client’s requests; their strategy required lower latency than they could achieve on any dedicated servers and VPSs found on the market. The task was not easy because the virtualization layer does cause additional latency compared to the dedicated servers, where such a layer does not exist. Due to careful design, fine-tuning and low latency components, the HFT VPS in the latency race, can easily beat even the pricier dedicated servers. Wherever we could, we cut the latency… even the network cables were shortened to the possible minimum lengths to save distance latency. We use SSD and a 4-4.4 Ghz clock frequency CPU and on one server only 4-5 VPS is accommodated. Even algo trader experts are surprised by the speed of UltraFX HFT VPS.

  5. UltraFX HFT Dedicated Server I.

    By taking out the virtualization layer, we shaved even more from the already low latency introduced by the HFT VPS. Due to the 32 GB RAM even the larger more complex algorithms can have an extremely fast environment. The 10 Gb/sec ASIC NIC with TCP/IP offload installed, and the 4-4,4 Ghz clock speed CPU, makes this machine a state of the art algo trading tool. We took special care of CPU and other component cooling. We give lots of space to these servers, to ensure proper airflow to keep the components cool. Dedicated servers with a lower price tag are usually installed in a very high density form to save the costly space, but this type cost saving often causes cooling issues which not exist with our deicated serves (see this article). SSD directly installed into the server.

  6. UltraFX HFT Dedicated Server II.

    This server designed to run more complex trading applications with high speed. The server has 64GB RAM, and 6 core CPU with turbo clockfrequency of 3.8 GHz. The 6 core CPU is perfect choice to run trading algorithm using multiply cores or to run large number of Metatrader software simultaniously. 10 Gb/sec ASIC NIC with TCP/IP offload installed. This server is highly recommended for brokerage firms to host their Metaserver.

How to upgrade the VPS »

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Install CPU and RAM Tray Meter from http://dennisbabkin.com/ctm », direct download: http://dennisbabkin.com/php/download.php?go=ctm »

  1. After downloads you have to run the Compact Tray Meter:

    ctm 1

  2. You have to click on the small arrow on your Taskbar:

    ctm 2

  3. Click on “Customize”

    ctm 3

  4. Choose “Show icon and notifications” and press “OK”

    ctm 4

  5. Right click on the icon

    ctm 5

  6. Click on “Settings”

    ctm 6

  7. Checkmark settings as seen on the picture and press OK.

    ctm 7

  8. The left icon will show your RAM usage and the right icon will show your CPU usage. If you see only the CPU Meter icon than you have to set “Show icon and notifications” for the RAM meter is well (see how to do it for CPU Meter point 4.)

    ctm 8

We highly recommend that you keep your RAM and CPU usage under 80%. If any of the 2 is constantly above 80% than your VPS could slow down or eventually freeze. To get the numbers below 80% you have two options:

  1. you need to reduce the number of application you run (or reduce the number of open charts etc.);
  2. upgrade to another, bigger VPS package.

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Besides all the benefits that computerized automated trading offers, there is additional risk involved.

In any situation where machines take part in a process, there is a possibility that the machine malfunctions or even fails completely. Traders have to be aware of this risk and have to be prepared for unwanted events as much as possible.

The first and maybe the most important rule is do not leave the automated trading system unattended. We have heard stories about people going to work or on holiday and at the same time their robots trade alone. This type of algo trading is very irresponsible and dangerous. Human interaction is vital as a last resort of security, a person who can press the “big red stop button” to end the process. Therefore there must be a person there who can monitor the systems and intervene when necessary.

Automated trading systems are getting faster and faster and today even the lower tier latency systems are fast enough to cause substantial damage for its operator, in a short period of time. Users of collocated trading systems (like our VPS users) need to be especially prepared, because the physical distance makes it impossible to “quickly pull the plug”. It’s important to know that the low latency trading machines main objective is to be fast and the second objective is to be highly durable. It is impossible to build a racing car which is at the same time capable to be used as a truck to transport heavy concrete blocks. For example our servers and our network environments have a certain level of redundancy, but we designed it mainly for speed and not for safekeeping the stored data. Such highly tuned systems are more likely to have interruptions from time to time. However we are happy to say that our systems have run on a 99.99% uptime from the beginning.

  1. The base camp of automated traders is their servers or PCs running usually at their office or at their home. The collocated VPS is the frontier “fighter” which has more chance to fail in the battle. Therefore all strategies, important information, etc needs to be kept safe on the base camp computers and not on the collocated VPS. The only things that should be installed on the VPS are those essential to perform the trading operation.
  2. From the base camp computers traders must have a VPS independent connection to the broker (or trading venue) to close positions and if necessary completely block the trading access for the algorithm installed on the VPS. If blocking the access for the algorithm running on the VPS is not possible through the base camp platform, then direct telephone contact with the broker needs to be an open option.
  3. We highly recommended that the base camp has a minimum of two internet connections from different internet service providers. It has to be set on a fail over mode. When one line fails, then the connectivity is taken over by the other one. Many individual traders use the landline internet connection as their primary and for failover their telephone 3G internet line which is usually good enough to perform emergency tasks.

Emergency procedure.

When something goes wrong and hard earned money is at stake emotions often take over. Decision making is then rarely logical. For such instances every algo trader must have their own pre prepared emergency procedure. The procedure is a check list of “what to do next” a step by step guide written on paper (not on the computer in a word doc). It could be a flow chart. This paper should lie on every algo trader’s desk but even better, stuck on the wall.

Example for the event when the co-located VPS or dedicated server is not accessible:

No VPS access flow charts

Preparedness

The above flow chart is a rough example. Everybody has to plan their own emergency procedure for the different emergency events.

It is necessary to analyze different scenarios and work out the “what to do when” answers. It is very important to have all contacts (telephone and email) written down on this paper. Practice makes the master… Therefore we recommend from time to time, to go over the emergency procedure to make sure that when you need to act, it will happen fluently.

How to test you present preparedness? Check with a stopwatch how long it would take you to make an immediate telephone call to your broker and tell him your account number. Remember every second could cost a lot of hard earned money.

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We are not blocking or speed bumping the connection to any brokerage firms or execution venues. Our ports are available to connect to wherever you want. If you are unable to connect, please contact the brokerage firm to whitelist your UltraFX VPS or dedicated server IP address. We provide each VPS or dedicated server with an individual, dedicated IP address and therefore brokerage firms can easily whitelist only your IP address independently from all other UltraFX VPS clients.

blocked ip big

However your whitelist request may will be declined by the brokerage firms and in some instances the brokerage firm will recommend a so-called “preferred” VPS provider. In such cases you should consider the followings:

• In the retail forex markets brokerage firms most of the cases act not only as agents who transmit your orders to an execution venue but in addition act alone as a venue of execution. This means that they are standing not on your side but opposite to you. So it is not the best idea to use a VPS provider recommended by a party which is not neccesarily acting in your best interest.

• Scientific studies say that: financial markets have two important functions for asset pricing: liquidity and price discovery for incorporating information in prices (Maureen O’Hara. “Presidential address: Liquidity and price discovery” Journal of Finance 58.4 (2003).
Lower latency has a positive effect on price and liquidity discovery and not least on transparency.

Most UltraFX VPS products are very fast and that why not welcomed by some brokerage firms, probably because they don’t want to share the interest of better liquidity and price discovery and transparency with you, or maybe there is not even real liquidity by them what could be discover. Therefore, if a brokerage firm does not allow you access to their trading facility just because you use UltraFX VPS virtual or a dedicated server then it is better to avoid those brokerage firm. The likelihood is you will not be happy how the brokerage firm will execute your orders or the brokerage firm will not be happy for your trading flow.

• The UltraFX VPS service provides low latency hardware and networks to benefit our clients, but on the other hand we do not provide any advice about trading strategies. In other word UltraFX VPS service is a simple hardware, hosting and network service and we do not advise or encourage clients to use any strategies which may be liked or disliked by the brokerage firms or the execution venues. Put simply, we do not involve ourselves in any battles between trading clients and their brokerage firms regarding execution and service quality. Any such issues must be settled between the brokerage firms and their clients to find a common ground, agreeable to both parties.

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Windows updates are commonly scheduled in our environment on a staggered basis. However, should you need to apply a Windows update manually, follow the steps below.

  1. Log into your Windows server via Remote Desktop.
    In Windows 2012 servers open the Windows Control Panel: press the Windows key and type Control Panel (if necessary switch the View by: settings to Small Icons).
  2. Click Windows Update.
    Windows Control Panel
  3. Click Check online for updates from Microsoft Update.
  4. Click on the Install now button.
  5. Windows will download and begin installing updates. It may be downloading updates and not appear to be making progress. It will eventually start installing the updates. To verify the updates are downloading go to C:\Windows\SoftwareDistribution\Download. There will be a new file folder for each patch or update being installed.
  6. Depending on the number of updates needed, your server may need to restart more than once.
  7. Once the updates are complete, you can verify which updates were installed by returning to Windows Update and choosing View update history.
    Windows Update History

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We do not force time synchronisation on our products. However, the Windows on our VPS uses its own time synchronisation and you can do its settings as you can do it on any other PC running Windows.

If you wish to use a third party software for time synchronisation, like this one: https://www.meinbergglobal.com/english/sw/ntp.htm#ntp_stable, then your are free to do it for your own responsibility.

The download link of the monitoring program for the above software: https://www.meinbergglobal.com/english/sw/ntp-server-monitor.htm (with this monitoring program you can choose from a pool of different time servers and then sync your VPS clock for your own responsibility).

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It is very hard to say.

It depends on:
- How many charts are opened.
- How calculation heavy is the EA.
- How complicated the indicators graphics are.
- etc.

During running your applications, you can monitor the RAM and CPU usage because we provide the VPS with a monitoring software. The RAM and CPU values should remain around 80%. If it is constantly close to 90% than the you need to upgrade for a bigger package.

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The ping latency is only a roughly measured distance latency from our Equinix LD4 facility (in London, UK). It is not really an adequate tool to be well informed about the execution latency. During trading you use TCP protocol and not ICMP what the ping messages use.

All of our VPSs are connected to the same ultralow latency network we have with a 10 Gb/s low latency network card except the Economic VPSs that have a 1 Gb/s card.

Please take notice of the trading latency is determined by many factors, which ones are not only related with us. However, you will have a faster setup with Standard VPS than with Economic and you will be faster with Premium than with Standard and so on.

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